The EncorePro HW520 Binaural Noise-Canceling Headset from Plantronics is a lightweight headset that fits over your head that is compatible with PCs and desk phones with Plantronics audio processors.
The Plantronics EncorePro HW520 headset is one of the most popular headsets when it comes to call centers and offices where employees need to focus on callers and not be distracted by background noise. Built with laser-welded construction, the HW520 is made to last and be comfortable for 8+ hour shifts.
With numerous agents talking on the phone at the same time, call centers typically offer users dual-ear headsets which serve two purposes. First, by having both ears covered, the user can hear more clearly and focus better on their calls. This improves call efficiency, because you don’t need to ask for information to be repeated and agents won’t take down incorrect information when taking orders. Second, when you cover both ears with a Plantronics binaural headset, you will significantly lower the overall volume of the call center, because users no longer have to talk over each other.
These are hi-fi headsets that have separate channels to each speaker allowing different sounds to be heard while listening to music or movies.
Quick Disconnect cord offers the freedom to easily walk throughout the office without removing the headset. Select from USB and RJ9 configuration.
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